and respectful care, and to be made comfortable. You have the right to respect
for your cultural, psychosocial, spiritual, and personal values, beliefs and
a family member (or other representative of your choosing) and your own
physician notified promptly of your admission to the hospital.
the name of the licensed health care practitioner acting within the scope of
his or her professional licensure who has primary responsibility for
coordinating your care, and the names and professional relationships of
physicians and non-physicians who will see you.
information about your health status, diagnosis, prognosis, course of
treatment, prospects for recovery and outcomes of care (including unanticipated
outcomes) in terms you can understand. You have the right to effective
communication and to participate in the development and implementation of your
plan of care. You have the right to participate in ethical questions that arise
in the course of your care, including issues of conflict resolution,
withholding resuscitative services, and forgoing or withdrawing life-sustaining
treatment and end of life care.
decisions regarding medical care, and receive as much information about any
proposed treatment or procedure as you may need in order to give informed
consent or to refuse a course of treatment. Except in emergencies, this
information shall include a description of the procedure or treatment, the
medically significant risks involved, alternate courses of treatment or non-treatment
and the risks involved in each, and the name of the person who will carry out
the procedure or treatment.
or refuse treatment, to the extent permitted by law. However, you do not have
the right to demand inappropriate or medically unnecessary treatment or
services. You have the right to leave the hospital even against the advice of
members of the medical staff, to the extent permitted by law.
advised if the hospital/licensed health care practitioner acting within the
scope of his or her professional licensure proposes to engage in or perform
human experimentation affecting your care or treatment. You have the right to
refuse to participate in such research projects.
responses to any reasonable requests made for service.
assessment and management of your pain, information about pain, pain relief
measures and to participate in pain management decisions. You may request or
reject the use of any or all modalities to relieve pain, including opiate
medication, if you suffer from severe chronic intractable pain. The physician
may refuse to prescribe the opiate medication, but if so, must inform you that
there are physicians who specialize in the treatment of severe chronic pain
with methods that include the use of opiates.
advance directives. This includes designating a decision maker if you become
incapable of understanding a proposed treatment or become unable to communicate
your wishes regarding care. Hospital staff and practitioners who provide care
in the hospital shall comply with these directives. All patients’ rights apply
to the person who has legal responsibility to make decisions regarding medical
care on your behalf.
personal privacy respected. Case discussion, consultation, examination and
treatment are confidential and should be conducted discreetly. You have the
right to be told the reason for the presence of any individual. You have the
right to have visitors leave prior to an examination and when treatment issues
are being discussed. Privacy curtains will be used in semi-private rooms.
treatment of all communications and records pertaining to your care and stay
in the hospital. You will receive a separate “Notice of Privacy Practices” that
explains your privacy rights in detail and how we may use and disclose your
protected health information.
care in a safe setting, free from mental, physical, sexual or verbal abuse and
neglect, exploitation or harassment. You have the right to access protective
and advocacy services including notifying government agencies of neglect or
free from restraints and seclusion of any form used as a means of coercion,
discipline, convenience or retaliation by staff.
continuity of care and to know in advance the time and location of appointments
as well as the identity of the persons providing the care.
informed by the physician, or a delegate of the physician, of continuing health
care requirements and options following discharge from the hospital. You have
the right to be involved in the development and implementation of your
discharge plan. Upon your request, a friend or family member may be provided
this information also.
which hospital rules and policies apply to your conduct while a patient.
a support person as well as visitors of your choosing, if you have
decision-making capacity, whether or not the visitor is related by blood,
marriage, or registered domestic partner status, unless:
- No visitors are allowed.
- The facility reasonably determines that the
presence of a particular visitor would endanger the health or safety of a
patient, a member of the health facility staff, or other visitor to the health
facility, or would significantly disrupt the operations of the facility.
- You have told the health facility staff that
you no longer want a particular person to visit.
- However, a hospital may establish reasonable
restrictions upon visitation, including restrictions upon the hours of visitation
and number of visitors. When the hospital restricts a patient's visitors, mail,
telephone calls, or other forms of communication, the restrictions are
evaluated for their therapeutic effectiveness. The hospital must inform you (or your support person, where
appropriate) of your visitation rights, including any clinical restrictions or
limitations. The hospital is not
permitted to restrict, limit, or otherwise deny visitation privileges on the
basis of race, color, national origin, religion, sex, gender identity, sexual
orientation or disability.
your wishes considered, if you lack decision-making capacity, for the purposes
of determining who may visit. The method of that consideration will comply with
federal law and be disclosed in the hospital policy on visitation. At a
minimum, the hospital shall include any persons living in your household and
any support person pursuant to federal law. Any restrictions on communication
are fully explained to the patient and family, and are determined with their
participation. This section may not be construed to prohibit a health facility
from otherwise establishing reasonable restrictions upon visitation, including
restrictions upon the hours of visitation and number of visitors.
and receive an explanation of the hospital’s bill regardless of the source of
these rights without regard to sex, economic status, educational background,
race, color, religion, ancestry, national origin, sexual orientation,
disability, medical condition, marital status, registered domestic partner
status, or the source of payment for care.
a grievance. Patients may register a complaint or grievance, and recommend
changes freely without being subject to coercion, reprisal, or unreasonable
interruption of care. Patients may register a
complaint or grievance, and recommend changes freely without being subject to
coercion, reprisal, or unreasonable interruption of care. If you want to file
a grievance with this hospital, you may do so by writing or by calling: Methodist Hospital of Southern California, Risk
Management Department, 300 W. Huntington Drive, Arcadia, CA 91007. (626) 574-3409.
The grievance committee will review each grievance and provide you with
a written response within 7 business days. The written response will contain
the name of a person to contact at the hospital, the steps taken to investigate
the grievance, the results of the grievance process, and the date of completion
of the grievance process. Concerns regarding quality of care or premature discharge
will also be referred to the appropriate Utilization and Quality Control Peer
Review Organization (PRO).
a complaint with the California Department of Public Health regardless of
whether you use the hospital’s grievance process. The California Department of
Public Health’s phone number and address is: Department of Health Services, 5555
Ferguson Drive #320, Commerce, CA 90022.
Phone: (855) 804-4205.
or concerns regarding quality of care may also be filed
with The Joint Commission (“TJC”)
regardless of whether you use the hospital’s grievance process. The Joint Commission can be contacted
at (800) 994-6610.
A copy of the hospital charge
description master is available upon request in our admitting areas.
Translation Services Available:
Translation services are available in any language-please ask any employee
concerning translation services including for the hearing impaired. The TTY (Text Telephone) line is 626-574-3799.
This Patient Rights document incorporates the requirements
of The Joint Commission; Title 22,
California Code of Regulations, Section 70707; Health and Safety Code
Sections 1262.6, 1288.4, and 124960; and 42 C.F.R. Section 482.13 (Medicare
Conditions of Participation).