Compliance and Ethics

Patient Information

Compassion, integrity and respect in everything we do are important values to all of us who are associated with Methodist Hospital of Southern California. We are committed to providing the best quality health care and services in full compliance with our mission and corporate values. We live in a world of constantly changing regulations and requirements. We are committed to adhere to these laws, government regulations, third-party payor agreements and our own policies, and we have implemented a corporate compliance program to assist in this process.

Methodist Hospital of Southern California maintains a compliance hotline for anyone who would like to: obtain guidance in a compliance or ethics issue; report concerns or an activity that appears to be illegal or unethical; or report inappropriate behavior. The toll-free compliance hotline, 1-877-267-1931, is a confidential number available 24 hours a day, seven days a week, 365 days a year. The compliance hotline often will call upon other resources to assist in the investigation and resolution of issues reported. The hospital will make every effort to maintain, within the limits of the law and within the bounds of an appropriate investigation, the confidentiality of anyone who reports a concern to the compliance hotline. There will be no retribution or discipline for anyone who reports a possible violation in good faith.

FAQs Addressed

Open lines of communication are important to the success of the compliance program and to the reduction of any potential for fraud, abuse or waste.

Our compliance program relies on those who are willing to raise issues so that necessary corrections might be made through prevention, detection and resolution of instances of conduct that do not conform to federal and state rules and regulations or hospital policies and procedures.

The hospital contracts with a company to operate our 24-hour, 365-day compliance hotline.

Anyone may use this line anonymously at any time to report compliance or ethics concerns.

No attempt will be made to identify callers who request anonymity. Whenever callers disclose their identities, that information will be held in confidence to the fullest extent practical or allowed by law.

Callers should provide detailed information to ensure that an effective investigation can be conducted to resolve matters.